Frequently Asked Questions (FAQs)

General

Q: What services do you provide?
A: Self Delivery Ltd offers same-day courier services, next-day delivery, scheduled deliveries, business-to-business transport, and last-mile solutions.

Q: Do you cover the whole UK?
A: Yes, we provide delivery services nationwide across the UK.

Q: Can I use your services as an individual, or is it only for businesses?
A: We work with both individuals and businesses — whether you need a one-off delivery or regular logistics support.

Q: Are you eco-friendly?
A: Yes. We are committed to reducing our carbon footprint by optimising delivery routes and using fuel-efficient vehicles where possible.

Booking & Delivery

Q: How do I book a delivery?
A: You can book online through our website, by phone, or via email.

Q: Can I track my delivery?
A: Yes, we provide real-time tracking so you always know where your parcel is.

Q: Do you offer same-day delivery?
A: Absolutely — same-day delivery is one of our core services.

Q: What items can you deliver?
A: We deliver most parcels, packages, and documents. For restricted or oversized items, please contact us before booking.

Q: Do you handle fragile or valuable items?
A: Yes, we take extra care with fragile, high-value, or sensitive items, and we offer insurance options for added peace of mind.

Pricing & Payment

Q: How much does delivery cost?
A: Prices vary depending on distance, parcel size, and urgency. Contact us for a tailored quote.

Q: Do you offer discounts for bulk or regular deliveries?
A: Yes, we offer competitive rates and customised pricing for business accounts and frequent senders.

Q: What payment methods do you accept?
A: We accept major debit/credit cards, bank transfers, and business invoicing for account holders.

Reliability & Support

Q: What if my delivery is delayed?
A: We work hard to meet all delivery times. If there’s ever a delay, our support team will notify you immediately and provide an updated ETA.

Q: Are my parcels insured?
A: Standard cover is included, and additional insurance can be arranged for high-value shipments.

Q: How can I contact customer support?
A: You can reach us by phone, email, or through our online contact form. Our support team is available [insert hours, e.g., 7 days a week.

Business Customers

Q: Do you offer regular delivery contracts for businesses?
A: Yes, we provide scheduled delivery services, contract logistics, and tailored business solutions.

Q: Can you integrate with e-commerce platforms?
A: Yes, we work with retailers and online sellers to provide seamless delivery solutions.